Eli Connect FAQ
Q: What is Eli Connect
A: Eli Connect is our user-friendly app that lets you locate, rent, and ride our eco-friendly Eli ZERO micro EVs. It simplifies your urban mobility experience with real-time tracking, easy payment, and ride management—all at your fingertips.
Q: How do I rent an Eli ZERO?
A: Renting an Eli ZERO is simple:
Download and open the Eli Connect app.
Register or log in to your account.
Use the app’s map to locate a nearby available vehicle.
Scan the QR code on the vehicle.
Set up your payment (if not already done) and tap “Start Ride.”
Enjoy your journey and, when finished, park as directed and tap “End Ride” to complete the process.
Q: What are the payment options?
A: Payments are securely processed through the app. You can add a credit or debit card, and the fare is automatically charged upon ending your ride. All fees, including any applicable taxes, are clearly displayed before you start your ride.
Q: Where can I ride an Eli ZERO?
A: Eli ZERO micro EVs are designed for urban environments. You can ride within the designated service areas defined by the local fleet operator. Always ensure that you park in approved zones at your destination.
Q: What should I do if I experience issues with my ride?
A: If you encounter any issues during your ride—whether it’s a technical problem with the vehicle or difficulty with the app—please contact our local support team immediately through the app. The local importer and fleet operator in your area are responsible for resolving any vehicle issues.
Q: Who is responsible for vehicle maintenance and safety?
A: The local importer and fleet operator are responsible for maintaining and servicing the Eli ZERO micro EVs. Eli Electric Vehicles Inc. provides the technology platform via Eli Connect, but any operational or maintenance concerns should be directed to your local operator.
Q: What happens if I damage the vehicle?
A: Riders are expected to use the vehicle responsibly. Any damage resulting from negligence or improper use may incur additional charges as determined by the local operator. Please refer to your rental agreement for full details on liability and responsibilities.
Q: How do I ensure a safe ride?
A: Safety is our top priority. Always follow local traffic laws, use designated parking areas, and ride responsibly. We recommend checking the battery level before starting your journey and reporting any safety issues via the app immediately.
Q: Can I use Eli ZERO for commercial purposes?
A: No. Eli ZERO rentals via Eli Connect are intended for personal, non-commercial use only. Any other use is strictly prohibited and may result in termination of your rental privileges.
Q: Who is liable in case of an accident or incident?
A: Liability lies with the local importer and fleet operator as specified in your rental agreement. Eli Electric Vehicles Inc. is not responsible for any damages, injuries, or claims arising from the use or operation of the vehicle. Please review your rental agreement for detailed information on liability and insurance coverage.
Q: How do I contact support?
A: For any support or inquiries, please use the in-app help feature or contact the local fleet operator through the details provided in the Eli Connect app. For issues related to the app itself, you can also reach out to Eli Electric Vehicles Inc. via the support channels listed in the app.